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Storage on demand
15 August 2003
Eric Shepcaro, AT&T's vice president, application networking, and Joe Weinman, the company's strategy and technology director, application networking, discuss the operator's use of EMC storage systems and how it is using this to support customers in the small and mid-sized business marketplace as well as multinational corporations and enterprise customers
Co-sponsored feature: EMC
Can you explain what you do in terms of outsourcing, and your
relationship with EMC?
Eric Shepcaro: We like to be careful about the word
?outsourcing? because we're not taking on the companies' people and
their business processes. We are taking on managing the network and
IT infrastructure and we're providing management around that
infrastructure. There's a difference.
We have been working with our customers for many years ? from what
we call ?client managed?, where the client has most of the control
but AT&T provides monitoring capability at the transport layer,
on up to the application layer, including IT systems and others.
The other end of the spectrum is what we would refer to as
?enhanced managed? or ?fully managed?, where AT&T is really
taking the responsibility for providing service level agreements to
our customers across the entire spectrum of services, and we are
the ones that are...
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