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Fraud at the heart of telecoms
01 July 2004
Telecommunications operators are losing 10% of their revenues through fraud and related losses, says Azure CEO John Cronin. As the market develops towards paid-for premium content, the position will get more complex
John Cronin sits in his office in the City of London and
contemplates the millions of dollars a year that the
telecommunications industry loses through fraud. It will get
worse, he says, knowing that — as CEO of revenue
assurance company Azure Solutions — he is one of the
few people in the world who can perfectly legally do well out
of the losses that are sucking maybe 10% of revenues out of the
Cronin and his colleagues in the company have worked hard
over the past couple of years to alert senior executives in
telecommunications operators to the size of a problem they
would apparently have preferred to ignore.
"Today leaks are about 10% and it will increase over time,"
says Cronin. "With more content providers, fraud will get
bigger. The problem will get worse."
Azure, which has grown up from being an offshoot of BT's
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