This is the daily news service produced by Global
Telecoms Business at TeleManagement World in Nice, France,
on May 17-20 2004.
This news is being edited from our stand, number 112, at the
event and is being printed for delegates as well as posted to
For more details about the event go to the TeleManagement World website.
You can contact the editor, Alan Burkitt-Gray, by email to
email@example.com or by phone during the event on
+33 4 93 92 84 01. After the event call +44 20 7779 8518.
News from TeleManagement World: May
Global Telecoms Business is the official
publication at this year's TeleManagement World in Nice. The
conference takes place on Monday-Thursday May 17-20 2004; the
exhibition starts on Tuesday May 18.
Issue 3: May 20 2004
TM Forum plans Asia-Pacific events
The TeleManagement Forum is increasing its presence in the
Asia-Pacific market with a series of events in the region over
the next few months, starting in Bangkok in August.
The centrepiece of the programme is an expanded
TeleManagement World Asia-Pacific, a conference and exhibition
which is booked for September 1 and 2 in Tokyo. The TM Forum
has been running lower key events in Tokyo for a number of
"It won't be as large as this event in Nice, but we're
expecting 40-plus exhibitors and 400-500 delegates," TM Forum
president Jim Warner told Global Telecoms Business yesterday.
The Tokyo event will be in its third year, he added.
Meanwhile he noted that the Nice conference is the second
biggest in the TM Forum's history, with the 1,979th delegate
registering on Wednesday morning. "We expect to get up to
2,000," added Warner. The largest Nice event was at height of
the dotcom and telecoms boom, when 2,200 delegates registered.
The TM Forum's US events are traditionally smaller.
But the TM Forum's Asia-Pacific round begins before the
Tokyo booking, when the organization sponsors Thailand's
National Telecom Day in early August. The event, run in
collaboration with TOT, the incumbent, runs on August 5-6, said
Warner. The event will include a CEO forum, as well as a
technology stream. "We're filling that with speakers now."
On the Monday after the Tokyo conference in early September
delegates will be running a one-day version of the event in
Kuala Lumpur, Malaysia, said Warner. "This is hosted by Telecom
Malaysia and the prime minister of Malaysia will make the
The TM Forum has already hired an executive in Kuala Lumpur
to help with the event, said Warner — part of a
gradual expansion of the organization's staffing levels. "We
have 35 people now," he said.
The TM Forum will take a breather after Kuala Lumpur
— while preparing for the US TeleManagement World in
Long Beach, California, on October 11-14 — but is
looking at organizing events in Bangalore and Beijing in
December. "We have no firm plans yet," conceded Warner, "but
we've also had interest from Dubai and from eastern
Meanwhile the TM Forum is seeking to increase its activities
in areas related to OSS and BSS, including billing, security,
business process management and metrics, he added.
About 33% of the delegates to Nice were from service
providers, said Warner — but the percentage reaches
around 40% if exhibitor officials are excluded. "About 30% of
our delegates are senior executives, compared with about 10% a
few years ago," he added.
Telecom Italia signs Nokia for technology
Nokia and Telecom Italia have signed a deal to collaboration
in technological innovation.
At the same time the Finnish supplier and the Italian
incumbent operator have signed a commercial framework agreement
for the supply of network solutions to Telecom Italia's
affiliates in both Europe and Latin America. This part of the
deal covers network solutions, including core and radio access
networks for GSM/EDGE and WCDMA 3G, as well as broadband
Kari Sundbäck, director of networks sales and marketing
at Nokia, said: "This deal is proof of our long-term
relationship and the trust that Telecom Italia places in our
technical solutions, our wide implementation experience, and
our robust support."
Under the terms of the memorandum of understanding covering
technological collaboration, "the two companies will exchange
their visions and strategies for innovations in communications
technologies, as well as jointly test, validate and trial new
technologies", said a joint statement. Joint development
projects may also be undertaken under the scope of the MoU, the
Nokia's vice president of networks, Roberto Loiola, said:
"We are extremely pleased that Telecom Italia, one of the
premiere operators around the world, values Nokia as a
strategic partner in the future success of its
Nokia used TeleManagement World in Nice
this week to launch a range of new OSS tools for mobile
operators as part of its NetAct portfolio.
The products include a tool that offers visibility to
traffic over circuit and packet switched networks, and tools
that increase to efficient network operations through maximum
re-use of existing resources targeting lower operating costs
and speeding up the service launch.
"Operators are seeking ways to run their networks more
efficiently, managing many technologies at once," said Jyrki
Holmala, vice president and general manager at Nokia Operations
Sonic powers TeliaSonera payment
The Finnish operation of TeliaSonera has deployed a corporate
payment processing service integrating RosettaNet and Swift.
The service, using Sonic Software's systems, is the first
European deployment in a groundbreaking corporate-to-bank XML
TeliaSonera Finland and an unnamed partner electronically
exchange billing and payment remittance advice using the
telco's electronic messaging services.
Antti Partanen, product development manager at TeliaSonera
Finland, explained: "It can take three to seven days to
transfer critical financial information from a bank in
Singapore to a Finnish bank. With this system, we can transfer
the information globally in just a few seconds."
Sonic "provided strategic guidance as well as expertise
around the RosettaNet and Swift standards", he added.
The project was organized by Mobile-Zoom. Co-founder Ismo
Rantala commented: "Together with Sonic, TeliaSonera Finland
has made the model for this automated payment process."
Meanwhile Sonic is playing the key integration
infrastructure role in a TeleManagement Forum catalyst project
at TM World in Nice to test the applicability of web services
for integrating disparate operational systems in the telecoms
The catalyst project, codenamed Cobwebs — crossing
operational boundaries with web services — is
sponsored by BT and Colt Telecom.
Alun Baker, Sonic's managing director for the EMEA region,
said: "This project is the beginning of the end for silos of
business applications in the telco industry where the high cost
of integration holds back business creativity and future
Telcordia deal with AePONA
Telcordia is working with open network services specialist
AePONA to jointly offer a pre-integrated wireless service
The system, announced at TeleManagement World, is designed
to enable carriers to rapidly deploy advanced new services,
such as converged prepaid, one number, location-based and fixed
and mobile virtual private networks across 2G, 2.5G and 3G
Roberta Cohen, Telcordia's head of wireless, cable and
emerging markets, commented: "Time-to-market is critical for
carriers who want to keep pace with consumer demands for
data-rich services. Our offering with AePONA will help to
enable wireless service providers to decrease costs and improve
profitability by going to market faster with highly reliable
services that are interoperable across networks."
The joint offering is part of the Telcordia Elementive
strategy, and uses AePONA's Causeway OSA/Parlay Gateway to
access new mobile network capabilities.
"Many carriers are still unable to deploy new technologies
quickly because they are locked into platform-specific
applications," said Michael Curran, AePONA's senior vice
president for sales.
Sweden's B2 tells how to make VoIP
Swedish broadband operator B2 will be talking about its
success in marketing voice over IP services across the country
today (Thursday) at TeleManagement World.
"We are a replacement for the first line phone," video and
voice manager Thomas Vasen told Global Telecoms Business
yesterday. The company is offering self-install VoIP services
to customers with or without PCs.
"We ship a Cisco adaptor, for which we don't charge," said
Vasen. The company's monthly charges and call rates are about
20% lower than the rates set by the incumbent.
Customers connect their adaptors into ethernet jacks, which
it has installed in 300,000 homes across Sweden —
mainly through agreements with apartment block owners.
"About 40-45% of our jacks are now paying customers," said
Vasen. Some use the connections for fast internet access and
for video services, but a number just take the VoIP telephone
"This has the same look and fell that the incumbent has to
offer," said Vasen. "We offer call forwarding, local number
portability and emergency services." Unlike some VoIP
operators, B2 — an abbreviation for Bredbandsbolaget
— does not allow customers to move their connection to
any ethernet port or wifi hotspot.
"We want it to work for 85-year-olds and for students," said
B2 announced at TeleManagement World yesterday that it has
extended the use of its Micromuse Netcool technology to manage
business-critical applications and systems.
The installation monitors its entire voice and data
infrastructure in real time, said B2. The software also
consolidates application performance data with network event
information into a single view for operators in the company's
Karlskoga-based network operations centre.
"The system correlates all alarms and B2 can quickly work
out what customers are affected and for what services," said
Victoria Starr, vice president of strategic business solutions
HP supplies fault management to Canadian and Swiss
Canadian carrier Telus Mobility has gone to Hewlett-Packard
for a national fault management platform for both its IT and
The operator will be uses HP OpenView information technology
management solutions in its IT environment and has now
completed an implementation of HP OpenView TeMIP to manage its
mobile infrastructure as well, HP announced at TeleManagement
World in Nice.
Hilbert Chan, vice president of corporate engineering at
Telus Mobility, said that the company had "engaged in an RFP
process to determine the best vendor for our national fault
management platform", before choosing HP for "the functionality
of the solutions, the capabilities of HP Services, and the
ability of HP to deliver comprehensive management solutions for
both our IT and our telecommunications environments".
At the same time HP announced a contract with Switzerland's
incumbent, Swisscom, to deploy OpenView TeMIP for fault,
performance and service impact analysis in its mobile core
Patrice Haldemann, head of network operations at Swisscom,
commented: "We wanted a single company with both OSS
applications and consulting and integration skills —
so we could reduce project risk and control costs. HP met this
requirement and offered a broad and flexible application set,
which was valuable because we are rebuilding our OSS from the
ground up across a diverse network technology set."
Ananda Subbiah, HP's worldwide director for OSS and BSS,
told Global Telecoms Business that operators are now
recognizing that OSS has a positive revenue generation
"In the past a lot of operators wanted cost containment," he
said: they wanted to track faults, operate alarms, "and do more
with less". But now operators are saying that they have the
capability but not the scalability: "They are asking: 'How do I
exploit more of what I've got today?' and 'How do I stop my
customers from churning?'" said Subbiah.
OSS is "now a revenue generating capability", he added. HP
"has one of the most advanced NGOSS implementations" and "we
continue to enhance that with next generation network services,
IP services, mobility services and — potentially
— rich media content".
HP and Cramer announce first joint
Cramer has announced the release of a product jointly
developed with HP's Netman operation.
The first product is an adaptor for Marconi's ServiceOn
Optical, which optimizes inventory alignment processes.
The new adapter is the first of a series, said Cramer and HP
at TeleManagement World yesterday, following the launch of the
Cramer-HP Netman Adapter program in late 2003.
Peter Simpson, Cramer's director of partner programmes,
said: "The joint adapter programme strikes at the core of
operators' most essential back office requirement —
low cost, effective, failsafe integration of mission-critical
back office applications."
The first product "gives a preview of what Cramer and Netman
will do together, and sends a strong signal to operators
— they now have an alternative to high cost, one-off
Christian Poulsen, CEO of HP Netman, added: "Cramer and
Netman built the synchronization adapter in record time,
proving the strength of what will become a long term
Sheer confirms new investment
Sheer Networks has announced the closing of a fourth round of
financing lead by Star Ventures. Participants in this round
include most of Sheer's current investors, which include JVP,
JK&B, Rein Capital, Morton L Topfer, Ray Lane, Nokia and
Sharon Barkai, co-founder and EVP, said: "We have
experienced keen interest from multiple entities while leading
this round of financing, in addition to the active
participation of existing investors. But we were most impressed
by Star Ventures' industry standing, business professionalism,
and personal integrity."
Sheer supplies Bezeq, Singtel, KT, as well as in several
operators in the US, Mexico and South America. The company will
use this new funding to expand sales, marketing, executive
management and field operations.
Service Alliance links mobile OSS
The new Service Management Alliance is using this year's
TeleManagement World in Nice to introduce its collaboration to
The SMA has been started by four suppliers —
Argogroup, Casabyte, NetTest and WatchMark-Comnitel —
to ensure their products are interoperable.
Lowell Anderson, interim chairman of SMA, commented: "The
SMA member companies are committed to making its products work
seamlessly together so that operators can provide the best data
and voice services to their customers and do it as cost
effectively as possible."
Allan Vestergaard, president and CEO of NetTest, added: "By
co-operating with other SMA members we are creating added value
for our customers. No other single company in our industry can
deliver that today." David Frodsham, CEO of Argogroup, said:
"Our products are working together seamlessly."
The SMA provides a forum for systems vendors which are
interested in developing and delivering service-management
solutions to wireless service providers, the new alliance
explained. The forum serves as a focal point for discussion and
for the advancement of service management solutions and
encourages cooperation between member companies for the
development of solutions and knowledge within the service
"Europe is a tremendously exciting market for the SMA," said
Anderson. "All our customers are looking to source
best-of-breed OSS solutions, but to do it without paying the
integration overhead that normally comes with this strategy.
The SMA's main aim is to ensure interoperability between
products from all its members."
John Hansen, CEO of WatchMark-Comnitel, added that the SMA
"will be an important resource to promote advancement,
awareness, and industry collaboration of service management
solutions for the benefit of wireless service providers".
John Read, president of Casabyte, warned that "the wireless
industry is still at an early stage of development" and noted:
".Operators want to buy best-of-breed infrastructure solutions
that allow them to differentiate on service quality, but
without the support and integration overhead normally
associated with buying products from a range of different
Issue 2: May 19 2004
MetaSolv helps BT provision VoIP in
BT can provision voice over IP services in minutes thanks to
its OSS implementation, MetaSolv CEO Curtis Holmes told
yesterday's opening session of the TeleManagement World
Voice over IP "is not about reducing cost, but about
generating new forms of revenue", Holmes said in his keynote
speech to OSS leaders from across the world.
As he was speaking, MetaSolv made the formal announcement
that BT has chosen it to supply the service fulfilment
solutions for its hosted VoIP offering.
"BT claims it's the larges hosted VoIP site in the world,"
Holmes told the conference. With the OSS installed,
"provisioning time has been reduced from hours to minutes".
The first phase of the system MetaSolv has supplied to BT
includes a domain manager solution which automates the
provisioning and activation of VoIP services to business
customers in the UK and across Europe. The complete package
includes network and service inventory, provisioning order
management, inventory reconciliation and discovery, and service
Glenn Presland, BT's hosted IP telephony product manager,
said that the system "gives us the ability to automate the
provisioning of our hosted and managed VoIP products". He
confirmed that provisioning time per site has been reduced
"from several hours to several minutes".
He added: "These results considerably enhance our customer
experience, and provide us with a competitive edge in the
Earlier in his keynote speech to the conference, Holmes said
that the industry has emerged into "a period of stablization"
after the deep recession. "We've never seen anything like what
happened in 2001-03," he said.
He said that operators have to focus on new revenue
generating opportunities, "and OSS has a role in that", but he
warned operators against looking for "killer applications". He
commented: "We will never really know the killer applications.
It's a futile search," and asked who could have predicted a $1
billion market in ringtones. "That was never put up on a
whiteboard," he joked.
He praised a series of partnerships between operators and
suppliers — mentioning Lucent's with Verizon as well
as his own MetaSolv's with BT — as allowing the
vendors to understand service providers' needs.
"We have to start looking at how we work together, and that
includes the systems integrator community too," said
OSS needs to move focus to end customer, says Lucent
OSS suppliers should move their focus from the network to the
customer experience to reflect the new needs of operators,
Lucent executive Janet Davidson said in her keynote speech to
Speaking in the opening session of the Nice conference on
Tuesday, Davidson, who is Lucent's president for integrated
network solutions, told the OSS community that this is one of
the major challenges they face.
"OSSs are poised to take centre stage," she added. "They're
no longer a back office function."
Davidson explained that demands from customers had
increased, and this was reflected in the customer premises
equipment they were buying. Their requirements had gone from
single services to "a personalised world — blended and
She spoke of her own wish "to get to pick the CPE based on
my lifestyle and preferences". Apart from her MP3 player, she
also wanted to be able to log onto her Lucent local area
network "wherever I am" and have the same user experience. "I
want services to follow me rather than the other way
At the same time service providers are offering bundles of
services that used to be delivered separately, she said, and
this is increasing the demands on the system.
"But there's not a lot more opportunity for the network to
add value," she added, listing services such as authentication,
storage, transport and billing. "There's a much richer
Davidson highlighted the particular challenge of
integration, though. "We spend 50% of our time and money on
integration," she said. "Customers have to spend a fortune,"
every time they install a new service.
The OSS community should develop "a common framework for
doing that", she said. "We need to solve this problem and free
up that spending."
And she said that service assurance was a key job for OSS,
though she implied that sometimes checks were left too late.
"I'm a runner. By the time you're thirsty, you're dead," she
Orange to personalise the mass market
There is no mass market, one of Orange's senior marketing
people told TeleManagement World in Nice yesterday. "It's a
contradiction in terms."
Martin Keogh, vice president of brand, marketing and
products at the Orange group, told the conference that the
company is developing a range of phones for customers with
individual needs and requirements.
And the company is even trying to identify a customer's
needs the moment they walk into an Orange shop, he told Global
Telecoms Business later.
"We want our people to ask a few questions to identify the
category they're in," Keogh said in an interview with GTB's
TeleManagement World Daily News. "This is a top-level
The idea is to help staff identify the right device, tariff,
care package and even set of programs for a customer as
smoothly as possible, to implement them before they're out of
the store, and let them leave with a fully configured
The company has already launched exclusive phones, including
the Orange SPV, specifically designed for individual sectors of
the market, he told the conference in his keynote address. But
now it has issued a set of specifications — including
"one-touch access to key services" — for new phones.
"We have written 100 mandatory specifications and 100
nice-to-have but non-mandatory specifications," said Keogh.
But the next stage, he told GTB, is what he calls "implicit
personalisation", where the network recognises from a
customer's subsequent behaviour what sort of services they
might be interested in.
This starts with a text message timed for the moment you
walk out of the cinema — having bought the tickets
using the phone, of course — to tell you about a
special offer at a restaurant round the corner.
"We want to make customers say: 'Wow, that's good!'" said
Location-based services will be important to that, he added.
"If you want a taxi, we would ask whether it's for where you
are now or for your home address, for example," he
BT announces mobile pact with
At a press conference in London yesterday BT announced a
ground-breaking deal with Vodafone — once its main
rival for UK mobile services — to offer converged
The deal covers BT Mobile, the virtual network that has
currently been operating on T-Mobile's infrastructure for
consumers and O2's for BT's business customers. Future
connections — put by BT at 20,000 a month —
will run on Vodafone's UK network.
"The current contracts with those companies [T-Mobile and
O2] will be honoured," a spokeswoman for BT Mobile told Global
Telecoms Business. However it is not clear if existing users
will eventually be migrated to services provided on the
BT says that its customers will benefit from true
fixed-mobile convergence by being able to communicate and
access the same information and services however and wherever
"No longer will they have to carry multiple devices, look up
mobile address lists on different phones, or use more than one
voicebank or phone number," said the company. BT says its goal
is to generate around £1 billion of annual mobility and
convergence revenues in five years.
Pierre Danon, CEO of BT Retail, said: "It is a development
that will play a key role in helping us build on our success to
date in offering mobile services to the business and consumer
markets. It is a first relationship of its kind, going way
beyond any normal service provision deal, as we will work
closely on a number of fronts, with Vodafone UK providing the
network services for BT's internal and external
BT also confirmed it is to launch Project Bluephone as a
first step to handset convergence before the end of the
The company, which is working with Alcatel, Ericsson and
Motorola, plans a "soft launch" involving more than 1,000
customers this summer.
Steve Andrews, BT Group's chief of mobility and convergence,
said: "We have moved from future vision to reality."
Teleca wins Vodafone inventory deal for Middle
Swedish group Teleca has announced a new contract to supply an
inventory management system to MTC-Vodafone in Kuwait as part
of a larger agreement with prime contractor Harris Corporation.
Teleca will deploy the inventory management solution based on
software from Cramer.
At the same time Teleca said that it had been commissioned
by Norway's Telenor to supply a business process management
system to the company that will be used to support and automate
the workflow Telenor uses to build network infrastructure.
MTC-Vodafone in Kuwait will use the Teleca and Cramer
solution to manage inventory in its GSM/GPRS network.
It will work with the Harris fault management and ADC
Metrica performance management systems to provide highly
automated service assurance.
"We're pleased to note that our continuing success in
delivering OSS solutions for wireless and wireline operators is
bringing results," said Johan Strid, managing director of
Teleca OSS. He hopes that successful deployment in Kuwait could
lead to additional commissions for operators connected with MTC
in the region.
"We've been awarded this contract because we were able to
present a well-integrated solution," added Strid.
The MTC Group operates in Kuwait and Bahrain as
MTC-Vodafone; as Fastlink in Jordan; and as Atheer in Iraq.
"Together with Teleca's proven ability to deliver successful
OSS projects with short times to market this will bring
significant business value to MTC-Vodafone in Kuwait," said
MTC-Vodafone last year celebrated 20 years in service in
Kuwait and recently announcing its one million customer
milestone against fierce local competition; while the operation
in Bahrain was the first to launch a commercial EDGE and 3G
service in the Middle East.
The MTC Group has also been awarded the contract to take
over the management of LibanCell in Lebanon.
BPM for Norway
Meanwhile Telenor will install the business process management
system in its network build unit, which is responsible for
developing networks to support the services for customers,
including fixed network, mobile and cable TV services.
Teleca has been awarded this new project partly because of
the success of the Flow platform, which coordinates the
delivery of over 2,500 product types supplied by the
A survey carried out by Meta Group shows that Telenor saved
close to $8 million during the first year the Flow system was
in use. The new system will reuse the same platform.
"We're very pleased that Telenor has once more chosen Teleca
to develop a business-critical support system," said Strid. The
solution is based on a concept aimed at companies that manage
the ordering and delivery of products and services. "One big
advantage of the concept is that it is can be introduced
quickly. It raises quality by shortening delivery times and
improving delivery precision, follow-up and control."
Tertio's Siemens link brings Mobilkom eastern
Tertio's deal last year to supply its service activation
platform via Siemens has led to contracts with two of Mobilkom
Austria's operations in eastern Europe.
VIPnet in Croatia and Si.mobil in Slovenia will use Tertio's
Provident service activation solution to support services for
their 1.5 million subscribers, Tertio announced at
TeleManagement World yesterday.
And Nigel Clifford, CEO of Tertio, hopes there will be more.
"Our contracts with VIPnet and Si.mobil reinforce Tertio's
leading position in service activation and demonstrate our
commitment to working with the mobilkom austria group in this
fast-developing region," he said.
Provident was chosen as the preferred service provisioning
platform within the Siemens Mobile OSS programme in 2003, and
Siemens's ICM division — Information and Communication
Mobile —is equipment vendor to VIPnet and
Tertio's Provident solution — chosen through a
competitive tender — streamlines the service
activation process to ensure fast introduction and modification
of any services on any network. It will support VIPnet and
Si.mobil's growing service portfolios, particularly for data
Nenad Štancl, head of IT at VIPnet, commented: "Our
goal in implementing the provisioning tool was to get as much
as possible flexibility and decrease of time to market for
provisioning of the services to the network elements."
It is important to lower the operational costs and decrease
the amount of necessary investments, he added. "Now we have the
potential for easy in-house configuration of new protocols,
agents and commands for the interfaces between business support
systems and network elements."
Tertio already works with the Hutchison 3G, T-Mobile and
Eircom picks Evolved to plan broadband
Irish incumbent Eircom has chosen Evolved Networks to plan its
fixed-line broadband access network, the OSS supplier announced
at TeleManagement World yesterday.
The contract covers the axcessfirst Planning & Design
system from Evolved, a BT spin-off now backed by NVP
Brightstar, Coller Capital and New Venture Partners.
Tony Wray, director of network management at Eircom, said
that "the vast majority" of his budget would be spent on the
access network in 2004-05.
"My core network OSS already gives me the automation I
require, but it is the access network that accounts for the
greater management cost," he added. He was looking for a system
to plan the access network "without the usual costs and arduous
The system will help produce new network build plans by
automating design and including a full bill of materials.
Eircom hopes to use it to decrease capital and operational
expenditure and to increase productivity.
Chris Sharpe, chief operations officer at Evolved Networks,
said: "We are delighted to be working with Eircom." No price
was put on the contract.
Datamat seals deal to bring ConceptWave to
Italian IT company Datamat has signed an agreement with
ConceptWave Software to supply the Canadian OSS company's
products to the European telecoms market. The deal between the
two companies was announced on the first day of the
TeleManagement World exhibition in Nice.
Stefano Orlandini, general manager of Datamat's telco
division, said the deal covers ConceptWave's Order Care range.
This "is based upon an innovative metadata-driven technology
and complemented by the leadership and experience of our mutual
partner, Telcordia Technologies", he added.
Datamat centres its OSS universe on an inventory system,
with processes such as fulfillment, assurance and mediation
around that. "ConceptWave's Order Care product enters this
universe in the service fulfillment area, contributing key
order management functionality."
He said that the agreement is in line with Datamat's
strategy to develop its OSS competence centre in Italy, based
on a knowledge of multi-service network environments, OSS best
practices and enabling technologies. Datamat implements OSS
solutions for major Italian tier one operators.
Zarar Rana, ConceptWave's president and CEO, commented:
"ConceptWave chose Datamat as a technology partner because
Datamat has a precise understanding of OSS and how to assemble
creative, valuable solutions for their customers."
Orlandini added: "This successful combination will enable
Datamat to utilize the resources of both ConceptWave Software
and Telcordia Technologies to address unique customer
requirements in the area of order management, in a highly
Datamat supplies IT to various sectors in Italy, including
banking, finance, insurance, defence, space,
telecommunications, media, utilities, public administration and
Make change a way of life, Willetts tells
Telecoms operators have to accept the challenge of providing
better services at the same or less money. It's not a one-off
but will become a way of life.
That was how TeleManagement Forum founder and chairman Keith
Willetts opened the conference in the Acropolis Centre, Nice,
He told the industry's leading software and systems experts
that they had to take a lesson from other industries where
"we've got used to the quality of things increasing while the
cost stays the same or falls".
In the PC industry Moore's law means that suppliers have "to
continue to pack in new features", added Willetts. But in
telecommunications "apart from handset makers" he asked whether
companies "try to pack in new services".
Users will demand more, he said, and this will be a
continuous requirement. "Very few understand that this is going
to be a permanent way of life", he said.
He told the industry to look at the examples of Dell,
Toyota, Easyjet and Tesco, and said that telecoms operators had
a long way to go before they really became lean.
"The telecoms industry is overweight and it's on a crash
diet," he said, "but it hasn't changed its lifestyle".
However, Willetts happily told the conference that, compared
with the past few years, "the industry has bounced back" and
noted "smiles on people's faces" at the Nice convention
But he warned delegates: "Some of your companies are in a
dangerous cost-cutting spiral." He said that operators needed
"a big expansion of investment" in back-office systems.
"They have got the low-hanging fruit," he said, but the
industry needs to learn "to make good profits from razor-thin
margins". This will require "a tight link with the systems that
run them" and needs "leadership from the top" to implement the
He said operators should consider appointing change
management leaders from other industries that have been through
Welcome — and sorry to J R
Welcome to the second daily newspaper published by Global
Telecoms Business at this year's TeleManagement World.
The conference resumes today at 09.00 with five simultaneous
sessions on topics from wifi to Java. The last session,
starting at 17.45, offers a vendors' perspective of NGOSS.
Apologies for accidentally omitting J R Lowry of McKinsey and
Company from the list of keynote speakers in yesterday's
Lowry told the conference that incumbent carriers around the
world face a major challenge. Though they have gained a respite
from the industry downturn, a new round of upheaval looms
Most incumbents will need to reduce their cost structures by
upwards of 30%, while simultaneously increasing speed to market
and operating flexibility. Traditional cost cutting and staff
reductions have reached their limit in many cases, and IP
migration will occur in too evolutionary a fashion to deliver
sufficient near-term improvements.
Issue 1: May 18 2004
Welcome to TeleManagement World 2004
Welcome to the first day of TeleManagement World in Nice. The
conference kicks off this morning with four keynote speakers
— see below.
Tomorrow's TeleManagement World Daily from Global Telecoms
Business will report the keynotes. Remember to collect you copy
from the distribution points around the conference and
exhibition — or come to see us on stand 112 on the
lower floor of the exhibition.
Keith Willetts, chairman of the TM Forum,
speaks at 09.00 on the past 12 months in the telecom industry
and looks forward to the next 12 months.
Martin Keogh, Orange's vice president of
its global brand, marketing and products, is standing in for
Sanjiv Ahuja, originally scheduled to speak at 09.30 before
Ahuja was promoted to group CEO. He speaks on complexity versus
Janet Davidson, Lucent's president for
integrated network solutions, will speak at 10.30 about
convergence promoting personal empowerment at work, at home,
and on the move.
Curtis Holmes, president and CEO of
MetaSolv, will speak at 11.00 about recovery in the industry:
as excitement builds around the promise of IP-based services,
both mobile and fixed operators will need to focus on OSS, he
Engagement in Nice as TM Forum embraces OSS Through
Jim Warner, president of the TeleManagement Forum, has kicked
off this year's conference in Nice by announcing a formal
relationship with the OSS Through Java initiative.
The agreement is aimed at developers which are aligning to
the TM Forum's Next Generation Operations Systems and Software
framework and which work in Java and Web Services
"Today's announcement is a major step forward," said Warner
at the opening of the TM Forum conference in Nice.
"This is a unique and very real industry partnership we are
Philippe Lalande of Sun Microsystems, who heads the OSS/J
initiative, described the moves as "a concrete foundation that
has already been proven in the real world". The move will
deliver "what we believe is the most valuable asset ever made
available to the OSS/BSS industry". It is "not about intentions
or promises", he added.
The TM Forum explained that its NGOSS programme provides a
technology neutral business and systems solution framework for
next generation OSS/BSS solutions, with the OSS/J initiative
focusing on a real implementation of the NGOSS framework in
Java and Web Services technology.
The agreement would create "the first comprehensive
technology-specific realization of NGOSS".
Warner added: "Through OSS/J, the TM Forum is providing a
concrete realization of NGOSS's Technology Neutral
Architecture. At a time when economic and technical pressures
are bearing down on the inefficiencies of service provider's
poorly integrated processes and systems, operators are
realizing that off-the-shelf, component-based integration
software can transform their businesses. We're making this
ITU recognizes Forum's operations map
The TeleManagement Forum has won a major boost in its campaign
for recognition for its role in setting international standards
for telecoms operations software.
The International Telecommunication Union has formally
approved eTOM, the Enhanced Telecom Operations Map, the TM
Forum's framework for describing and analyzing the activities
of service providers.
This is the first time a TM Forum standard has been
recognized as an ITU-T recommendation by the ITU, which is the
United Nations body that co-ordinates the world's
The announcement — made on the first day of the TM
Forum's conference in Nice — follows a partnership
deal cemented last year between the ITU and the TM Forum. The
partnership makes use of both organisations' resources and
expertise in order to enhance international standards in
operational support systems.
Now the TM Forum is expecting this first agreement to be
followed by another, covering the human-machine interface.
According to Tom Winlow of Nortel Networks, leader of the TM
Forum's HMI team, "more than 60% of an application's code deals
directly with the HMI, and we know that there are only a few of
these key task patterns".
The TM Forum is working to improve the efficiency and
effectiveness of the interaction between management systems and
the people who operate them. HMIs from different vendors
— or even from the same vendor — can be
"The HMI team has proposed a solution to standardise these
common task models and patterns," said Winlow. "Once standards
are produced, vendors will have a powerful tool to help
minimise their HMI design costs.
These patterns can be incorporated into the HMI design tools
and consistently better user interfaces will result, benefiting
both the service provider and vendor communities."
The eTOM structure, now recognised by the ITU, establishes
the business language and foundation for the development and
integration of business and operations support systems.
The eTOM provides a neutral reference point for service
providers and common language for their internal process
reengineering needs, partnerships, alliances and general
working agreements with other providers.
For suppliers, the framework outlines potential boundaries
of software components, and the required functions, inputs and
outputs that must be supported by products using the common
language of the service providers.
NetCracker wins Telstra OSS deal
NetCracker Technology used the first day of TeleManagement
World to announced contact to supply Australian incumbent
Delivery on the contract will commence immediately, said
Andrew Feinberg, president and CEO of NetCracker. No value on
the contract was given.
Andrew Johnson, managing director of Telstra's data and
online division, said that the software would provide "one
single view and understanding of the client's whole end-to-end
network design, detailing client business requirements and
business critical elements"
Telstra plans a phased implementation which will kick off
with NetCracker's BAM! — business analysis and mapping
— process, a joint exercise between the operator and
the supplier which is designed to map business requirements and
processes and identify any areas which require further
The operator has purchased NetCracker's Network Inventory,
Auto Design & Assign and Order Management applications,
The selection process "focused on product depth and
scalability", said Feinberg.
World's largest mobile operator joins TM
China Mobile, the world's largest mobile operator, is one of
60 new members of the TeleManagement Forum, pushing the
membership to 350. The 60 new members have all joined in the
past six months, said Jim Warner, president of the TM
China Mobile lays claim to the world's largest all-digital
mobile network and claims a 67% share of the world's largest
mobile telecommunications market. It operates through 21 wholly
owned subsidiaries, with a domestic network that covers 99% of
the cities and towns within its service areas.
"We feel privileged to welcome such an impressive line-up of
fixed and mobile operators, system integrators, and solution
providers to our organisation," said Warner.
"Their involvement will provide real-world insight into the
everyday challenges such companies face and help to progress
the Forum's NGOSS initiative to drive efficiency in, and cost
out, of the operation of telecom networks."
Other members include Connexion by Boeing, which provides
broadband connections onboard aircraft, and SAP for
Telecommunications, part of the business software group, as
well as optical networking specialist Sycamore Networks,
billing company Convergys and systems integrator Atos
New TM Forum members since December
- Aprisma Management Technologies
- Aran Technologies
- Atos Origin Telco Services
- Cable & Wireless
- Centre For Software Engineering
- China Mobile
- China Netcom Group Labs
- Connexion By Boeing
- Covad Communications
- Econet Wireless Nigeria
- European Technical Support
- Evans Griffiths & Hart
- Expertedge Software & Systems
- Grupo Auna
- Hammerhead Systems
- Iceland Telecom
- Institut National des
- Institute for Telecommunication Sciences
- Integral Access
- Jordan Telecom
- Kingston Communications (Hull)
- Micro Research
- Networking Technology Laboratory
- Nexus Telecom
- Persistent Solutions
- Powerise Software Research
- Practical Enterprise Architecture
- Primal Solutions
- QT Training
- Ramax International
- Sycamore Networks
- TNO Telecom
- University of Southampton
- Zvolve Systems
Azure launches version 8 of
Azure has launched the latest version of its interconnect
accounting product at its booth at TeleManagement World.
Version 8.0 is the latest version of the Azure INCA
— inter-network call accounting —
interconnect system and IXBS bureau, which allows operators to
analyse call data, bill more accurately and to verify
interconnect traffic between themselves and other network
CEO John Cronin said: "Millions of network events pass
between operators daily and need accounting for. The latest
version will ensure that operators can quickly adapt to new
products, contract agreements and regulatory changes, so
therefore ensure they receive all the money they are entitled
The system incorporates the rules-based rating capability
Azure acquired recently from pricing and rating solutions
Service creation? Do it Thus, says
Axiom Systems will be marking the launch of its service
creation environment this afternoon in a joint presentation
with one of its UK customers, telecoms operator Thus.
Gareth Senior, CEO of Axiom, will be conducting a joint
presentation with Adrian Rogers, the head of business support
systems at Thus, on the operator's use of Axiom's new product
"Service creation environments are a way for service
providers to generate higher revenues, control costs and
increase customer retention in a volatile market environment by
simplifying the OSS design process and speeding up
implementation," said Senior, previewing today's launch.
The approach is designed for "any service provider looking
to launch new bundled services within days, without overloading
the internal technical resource", said Rogers, who will be
sharing the platform at 14.00 on Tuesday with Senior.
"Customers can now control provisioning costs and streamline
service configuration to deliver new services faster than ever
before," added Senior.
Axiom's SCE is a version of its AXiOSS suite, which
incorporates order management, inventory management and service
activation. The main feature is a service creator client, which
enables product marketing and product management within the
service provider to build services consisting of published
components with default service values such as quality of
"To use this client, no technical knowledge is required,"
said Axiom. "The user simply selects, from a list, the
components required for the service and 'packages' them up. The
components have enough 'intelligence' to interact with each
other in order to effectively deliver the service."
MBT in global link with Cramer
Mahindra BT, the IT services company jointly owned by BT, has
signed a deal to provide services to Cramer's customers
The deal, to be announced today at TeleManagement World,
will allow MBT's new planning and inventory business unit to
deliver key services including product configuration,
installation and systems integration to Cramer's worldwide
Neil Walker, head of the unit at MBT, commented: "The
agreement with Cramer significantly expands the potential reach
of our services portfolio. It also demonstrates our commitment
to further developing our role as a solution innovator within
the planning and inventory management sector."
MBT, with development centres in the UK and India, is a
joint venture between BT and Indian industrial giant Mahindra
Andrew Newton, alliances director for Cramer, commented: "We
were attracted by MBT's expertise and experience in telecoms
and operational support systems in general, and network
planning and inventory management in particular. In addition,
as we look to expand our market presence in Asia-Pacific and
the Middle East, MBT's regional presence will be of significant
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