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Flexibility, speed — and less risk — with streamlined OSS/BSS
01 April 2009
OSS/BSS is at the centre of major business transformation for service providers that are facing increasing demand from customers for better support. For the service provider, the right OSS/BSS can provide both efficiency and competitive advantage. Co-sponsored feature: Nokia Siemens Networks
Mikko Salminen: service providers are taking major risks
if they are not able to respond fast to changing market
conditions, while keeping customers happy and saving costs
In the tough economic times of 2009, communications service providers need to ensure their organisations are in the best shape possible — and are increasingly looking to their operations support systems and business support systems (OSS/BSS) for efficiency and competitive advantage.As analyst Frost & Sullivan notes: "Global CSPs have realised that OSS/BSS are a 'part-of-the-service' and not a mere back-end support function... It is now becoming critical, more than ever, to create sustained business success and to focus on the operational functions that can better support customers and help address new revenue generating capabilities."In fact, OSS/BSS is at the centre of nothing short of major business transformation for CSPs facing increasing demand from customers for superior support and experience with using services, more flexible offerings...
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