Vestberg: We need to have the right people in
part of the transformation of what we need to
In the few months since he was appointed CEO of Ericsson
— and the few weeks since he took over — Hans
Vestberg has appeared like a whirlwind, taking the structure of
the company apart and putting it all back together with a new
He has the appearance of a whirlwind, too: talking fast,
bouncing around, gesturing excitedly at products he wants to
"I’ve changed the leadership team based on
diversity," says Vestberg, who will be 45 in June 2010. "I need
to tackle the opportunities that are out there.
I’ve brought in people from the operator side,
people with a very strong background in R&D, and
I’ve elevated the Chinese and the US regions to
the leadership team because they are so important."
Vestberg was speaking to Global Telecoms Business in his
first interview since taking over from Carl-Henric Svanberg on
January 1. Svanberg left the telecoms vendor to become chairman
of the oil company BP.
There were no nasty surprises awaiting Vestberg, he says. "I
have been 18 years in the company and in the senior leadership
for the last seven so I was always aware what I was going
For three years before moving into the top job he was CFO,
so he knows more about the company’s performance
than most. "But it’s always different," he
His time as CFO — and the two years before that as
head of global services — means he was ready with his
ideas for changes as soon as he took over.
"The industry is changing a lot and I’ve been
thinking quite a lot of making some changes and getting in some
new team players," he says.
"I’ve recruited a new head of strategy, Douglas
Gilstrap; a branding officer, Cesare Avenia. I have a new head
of global services, Magnus Mandersson, and a new head of CDMA,
And he’s shrunk Ericsson’s 23
market units into 10 geographical regions — with two
of them, America and China, elevated to such importance that
their heads, Angel Ruiz and Mats Olsson respectively, are part
of the senior leadership team.
"We need to have the right people in Ericsson.
That’s part of the transformation of what we need
to do," says Vestberg.
One of the priorities for the new team is to listen to
customers, he says again and again. Does that mean the Svanberg
management was not listening? Vestberg is quick to step away
from that implication.
"The market is changing," he says. "We need to be proactive.
It’s staggering how the market is moving and we
have to support our customer, put the customer first and work
backwards to what we need to do in the company."
That means "I put my key account manager in front and then
work out what kind of support that key account manager needs to
support the customer. I don’t start from the
products, I start from the customer."
But technology is still important, and heavy R&D
spending is also one of Vestberg’s priorities.
"We have R&D people that are second to none," he says.
"The role that Ericsson needs to take will be technology
leadership — we need to be number one, staying with
our customers, long term. We are known for reliability. We will
not compromise on that either."
It’s a highly competitive market, he notes,
"and you need to invest in R&D. You cannot provide
technology as we’re doing, with one gigabit on
LTE, the fastest mobile broadband. That’s the
entry ticket. There’s a high barrier for
That, he seems to imply, is part of the reason for
Nortel’s collapse — and he admits to
being surprised by the speed of that in 2009. The number of
vendors has shrunk over the past decade to "three or four right
now" but he’s reluctant to predict how many will
survive. "It’s a very competitive market," he
There were two big trends in the industry in the last year
before Vestberg took over the leadership in Ericsson, he says.
The economy, of course, which "had an impact across the whole
industry" and made operators cautious to invest, especially in
Data growth and HSPA
Second, the huge growth in data. "That’s now
seen around the world," he says. "Now we have some 2,400
devices that are enabled for HSPA. That was a clear trend in
2009 and we will see more in 2010."
Last year for the first time Ericsson’s sales
in 3G exceeded its sales in 2G, and now 4G is coming in the
form — for the mobile industry — of LTE. "We
have LTE contracts with operators that have more than 240
Speed is key. "We’re testing LTE on one
gigabit. Technology is an important part of it. We will not
compromise on the technology. That we have decided," he
"Why are we in such a hurry? A couple of things are
happening here. There are 4.6 billion mobile subscribers in the
world and roughly half a billion broadband subscriptions. There
are 1.7 billion people on the internet and 400 million using
During the Chinese new year in mid-February customers sent
around 18-19 billion text messages.
"These are staggering numbers," says Vestberg. But the
numbers in the near future will be even bigger.
"In five years time we want seven billion subscriptions in
the world. We are going to see three billion broadband
connections in the world. That is just amazing. What can we do
with it? By 2020 there will be 50 billion connections to the
network. That will be seen: that’s what we see in
front of us."
That 50 billion number is now being repeated by many in the
industry. Rob Conway, the head of the GSM Association, said it
in an interview with Global Telecoms Business that was
published in 2009 and now it appears widely accepted.
What will drive the industry to such numbers is
machine-to-machine communications, of course, and that will
change the dynamics of the industry. "The main part of the
business has been voice and it’s going to be data.
There’s a big difference between an e-reader you
use now and then and a phone that’s on all the
time — or a PC with a dongle."
That’s another reason for Ericsson to keep in
touch with its customers in the world’s operators,
as the business changes. "There will be different players to
create an industry that is even more exciting," he says.
The light bulb
Vestberg has a brilliant way of illustrating the important
of mobile communications in the future. Compare electricity, he
says. "When electricity came to the home, everyone thought it
was for one thing — to light the home. Today in the
home everything is connected to electricity."
A similar story will be told about mobile communications.
When the technology started, people thought it was just for
mobile phones. "This is the light bulb," says Vestberg, holding
up his Sony-Ericsson phone. "Remember how many devices you will
have in the future. That’s the whole idea.
We’ve just seen the start here." If there are 50
billion connections, "we’ll be part of that".
So, can he predict? "We overestimate in this industry
what’s going to happen this year but underestimate
what’s going to happen in 10 years," he smiles.
"But the technology is here and the consumer wants it."
Meanwhile Vestberg — remember, the former head of
Ericsson’s global services unit — is keen
on pushing the company’s activity in managed
services further. "We have 370 million subscribers" in the
networks that Ericsson manages, he says. "We know how networks
work." And there are two billion customers in the networks to
which it gives technical support, "and roughly one billion in
our charging systems".
That gives Ericsson huge power in understanding the
challenges that operators face "and we can feed this back to
R&D", he says. "We have the assets to take this and go into
the next decade. We can work with our customers much more
One of the star managed services deals signed in recent
months was with Sprint, announced in July 2009: Ericsson has
taken over operations and maintenance of Sprint’s
CDMA mobile network, along with 6,000 employees, in a deal
valued at up to $5 billion over seven years.
LTE deals in the US
That was just one item in a great 2009 in the US for the
company. "We had a growth of 170% in the last quarter and 40%
in the full year." In addition to the Sprint managed services
deal Ericsson won LTE deals for Verizon Wireless —
where it shares the project with Alcatel-Lucent — and
Metro PCS, a smaller operator. "And we got to be the LTE vendor
for AT&T — that is very, very important for us,"
As a result of these deals Ericsson’s employee
count in the US and Canada will go from 5,500 to 14,500. That
will give Ericsson scale for other deals, the company
China is also producing good business, though 2009 was
particularly strong because the country’s
operators were rolling out their 3G networks, and much of that
is over. "India was very strong last year though the fourth
quarter was a little bit less because they are waiting for
their 3G auctions." Those auctions will now start in April 2010
— so Ericsson and others have something to look
forward to following the 3G boom in China in 2008-09.
The third generation of mobile will keep the industry busy
for some years to come. It took "15-18 years" for 3G to
supersede 2G in sales, he says, and the next transition, to 4G,
"will be shorter", but "HSPA is still developing and 3G will be
the dominant technology for many years".
LTE will mark a move "from a hardware-centric technology to
a much more software-centric technology", he says. "That will
have an impact on the gross margins," but he’s
reluctant to forecast what those margins will be.
"It’s too early to say anything about that.
It’s going to take a couple of years before
it’s volume for us."
But he is confident that LTE will create "different business
models", because it will be such a heavily data-oriented
technology. That’s why machine-to-machine services
will be important, but that will need new models.
He’s one of the first users of LTE, with
TeliaSonera’s trial network in Sweden, and is
impressed with the short latency period. "The limitation is the
devices and chipsets," he notes. That will start to be
remedied. "The chipsets are coming this year and the device
manufacturers will come after that. No technology will succeed
unless you get the ecosystem and the devices around that."
In a competitive market, which other companies does Vestberg
respect? "I respect all of them," he says. "I am more focused
on our company because the competition is moving all the time
— we have different competitors in each segment. I
need to be best in all the segments we’re in."
He’s been in the job only a few weeks, "and I
still think it’s very exciting", he smiles.
President and CEO of Ericsson since January
- Born in 1965 in Hudiksvall, Sweden
- Degree in business administration from the University of
- Joined Ericsson in 1991
- CFO of Ericsson Brazil 1998-2000
- CFO of Ericsson North America and controller for the
- President of Ericsson Mexico 2002-03
- Became senior VP and head of global services in 2003
- Appointed executive vice president in 2005
- Appointed CFO in 2007