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White paper: Order-to-cash: smaller steps take you further
01 January 2012
The order-to-cash workflow is the heart of every telecom business. So, while all competitive shifts put a spotlight on order-to-cash, that light has been especially intense with the rise of mobility, content, and convergence
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All competitive shifts put a spotlight on order-to-cash, that light has been especially intense with the rise of mobility, content, and convergence. In response, many operators have taken dramatic steps, launching big bang infrastructure overhauls. Unfortunately, many of these grand transformations have failed to produce the order-to-cash results that operators were counting on; some are even years overdue with no end in sight. This white paper argues that a surer route to success is a gradual, managed evolution that focuses on process (not network) and respects embedded value.
Download this Telcordia white paper (PDF, 597k) from here