Guides

• Crises averted, challenges ahead 31 March 2005

  Keith Willetts, chairman of the TeleManagement Forum, introduces the Global Telecoms Business CEO and CFO Guide to OSS

• Closing the gaps in the next-generation services billing chain 31 March 2005

  Geoff Ibbett, product portfolio manager at Azure Solutions, the revenue assurance company, argues that revenue-assurance issues are still being overlooked as operators launch next-generation products and services

• Pushing the boundaries of inventory 31 March 2005

  Co-sponsored feature: Incatel Suppliers such as Incatel and pioneering operators are learning together what they need as they build out advanced networks, says sales and marketing vice president Ihsen Fekih. The converging of physical and logical inventory is becoming ever more important

• Preaching the same message 31 March 2005

  Ananda Subbiah believes HP's integrated service management (ISM) framework is ideal for service providers implementing new generation networks. The technology is in place for ISM to deliver new, exciting and revenue-generating services. "HP's ISM blueprint will help them attain their goal, quicker", he says

• The real work on quality 31 March 2005

  Co-sponsored feature: Datamat Leading telecommunications operators today reinforce the weight of Service and Revenue Assurance initiatives to secure and accelerate revenue growth. They are investing a lot in these activities to cost-effectively address market expectations and regulatory compliance. This is a big challenge Stefano Orlandini explains

• The era of customer-centric service management 31 March 2005

  Co-sponsored feature: Agilent Turn your network monitoring upside down. Instead of being satisfied that 99.9% of your network is working well, worry about your leading customers and monitor the service they're getting at home and when roaming, says Agilent's Tom White

• Mission-critical telecoms 31 March 2005

  Co-sponsored feature: Pivetal CEO Louis Meyer explains Pivetal's background in highly demanding process industries such as nuclear power and oil refining has enabled it to develop advanced systems for telecoms

• Broadband from above 26 February 2005

  More powerful satellites, offering two-way services, are challenging wired broadband networks for enterprises and even some residential markets. Coming this year, writes Priscilla Awde: really broadband services that will compete with mobile networks

• It’s the disruptive user 23 February 2005

  Who knows what your customers will do with your services once they get hold of them? Users are unpredictable, and they'll do what you least expect. Yet if you get to know them better you might find your business is better, writes Alun Lewis

• More features...