Guides

• A new strategy for 01 April 2004

  Co-sponsored feature: Hewlett-Packard. Incumbents and new operators need to develop and deploy new services at ?internet speed, says Hewlett-Packard's Marco Limena, and then they must make sure customers get what they are paying for. That's why HP designed the Integrated Services Management framework

• Accelerating the wifi proposition 01 April 2004

  Co-sponsored feature: Convergys. Wifi offers operators an opportunity to extend their brand and drive revenue growth, writes Sebastian Toke-Nichols

• Counting the benefits 01 April 2004

  How easy is it to quantify the benefits of spending on OSS and BSS and is this message getting home to CEOs and CFOs, to investors and to financial analysts? Priscilla Awde investigates

• Counting the cost of legacy inventory 01 April 2004

  Co-sponsored feature: Incatel. Too many telcos are wasting money with out-of-date inventory solutions ? sometimes one per service ? which are hard to update and don't allow new services to be developed in time to make the most revenue, says Ihsen Fekih, vice president of Incatel

• Efficiency in the era of continuous change 01 April 2004

  You can blame cost cutting, or old technology, corporate structure, labour unions, or the inability of IT people to communicate with management: but while network technology has moved ahead, systems have not and for many lean, efficient operations are still a dream. By Ian Scales

• Enabling customer-centric management of wireless networks 01 April 2004

  Co-sponsored feature: WatchMark-Comnitel. By Kieran Moynihan, chief technology officer of WatchMark-Comnitel

• How to increase the money bandwidth 01 April 2004

  Co-sponsored feature: Portal Software. Kurt Lillywhite, vice president of technical strategy at Portal Software, and Alan Laing, vice president and general manager for the company's operations in Europe, the Middle East and Africa, discuss the challenges of billing an ever-wider portfolio of services to an increasingly fragmented marketplace

• Lean operator = high pressure? 01 April 2004

  Co-sponsored feature: Aktavara: It's time to go for real business barometer software to drive network asset performance: financial performance. Michael Holm, CEO of Aktavara, explains how to get an edge on your competitors by combining modern network-asset inventory software with business parameters ? right on your desktop

• Losing revenue by the packet 01 April 2004

  Co-sponsored feature: cVidya Networks. Operators could be losing 10-11% of their broadband revenue, warns Alon Aginsky of cVidya ? and it will get worse as broadband services expand. Even assuming a more modest figure, tools are available to tackle the problem, with a return on investment measured in months

• Managing partners 01 April 2004

  Co-sponsored feature: Azure Solutions. Eden Phillips, chief technology officer at Azure, the telecoms revenue assurance company, outlines the impact next-generation services will have on billing and how operators will be able to achieve inter-party settlements.

• Managing the data intelligently 01 April 2004

  Co-sponsored feature: Connexn Technologies No sooner have you solved a problem in one area of a telecoms operation, then change in another part of the network wreaks havoc somewhere else, warns Woody Ritchey, CEO of Connexn Technologies. The answer: get the data right and many of your other operational problems will be far easier to solve

• More services, more stress 01 April 2004

  When it comes to developing and launching broadband operations, the devil's in the detail, for both the services and the infrastructure, writes Alun Lewis. Customers will compare the quality of on-line services such as video over DSL against their traditional equivalents

• Revenue generation through dynamic processes 01 April 2004

  Co-sponsored feature: Staffware. Staffware is a relatively new kid on the OSS/BSS block, but it claims to have the inside track on business process management due to its experience in sectors such as financial services where BPM is deeply entrenched. James King, head of Staffware's global telecom business unit, speaks about BPM and why it's a must-have for operators that wish to come out of the recession fighting

• Re-write the rules before it's too late 01 April 2004

  Keith Willetts, chairman of the TeleManagement Forum, introduces our CEO and CFO Guide to OSS

• Telcos pass up competitive advantage promised by OSS 01 April 2004

  In the first of a new series of regular contributions to Global Telecoms Business, Mark Basham of new market research consultancy OSS Observer notes that operators are failing to exploit the full benefit of OSS

• The dawn of service creation 01 April 2004

  Co-sponsored feature: Axiom Systems. Gareth Senior, CEO of Axiom Systems, discusses how the service creation environment will revolutionize the telecommunications industry adding speed and simplicity to launching new services

• Tier one assets 01 April 2004

  Co-sponsored feature: NetCracker. OSS solution provider NetCracker has a long track record with major North American operators and has signed some significant contracts in less than two years in Europe, says CEO Andrew Feinberg

• Transforming network management to extract the full value of converging networks 01 April 2004

  Co-sponsored feature: Nortel Networks. The transformation of networks is bringing new challenges to both service providers and their suppliers

• CEO and CFO Guide to OSS 15 March 2004

  Welcome to the latest CEO and CFO Guide to OSS. We are publishing this to mark our renewed collaboration with the TeleManagement Forum. We will be the official publication at the TeleManagement World conference and exhibition in Nice, France, on May 17-20, where we will be publishing a daily newspaper ? as we did at last year's event.

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