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Global Telecoms Business

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  • Bringing operators closer to their customers in real time 26 September 2011

    Mobile operators now have an opportunity to take full advantage of the real-time intelligence tools available to offer enhanced standards of customer service, says Syniverse’s CEO Jeff Gordon. You should be able to spot when your customer has a problem — and gain revenue by up-selling them appropriate services. Co-sponsored feature: Syniverse

  • Business quality management provides measured indicators for opex and capex optimisation 26 September 2011

    Operators continually invest in improving their business processes, but how do they know when and how much their initiatives are improving their competitiveness? The answer lies in automating the capture and measurement of industry standard business metrics to enable them to compare their performance against their peers and gain an understanding of what constitutes good performance. Co-sponsored feature: Clarity

  • EMC helps service providers tackle the challenges of virtualization 26 September 2011

    Service providers have a more complex task than ever before as they deliver virtualized services to their customers. EMC helps them keep abreast of the changes and spot when problems have a business impact, says Tom Hayes. Co-sponsored feature: EMC

  • Mobile and cable operators share experiences as they face common challenges from data convergence 26 September 2011

    The expanded CSG Systems International brings together two companies with a wealth of experience in real-time billing for mobile and cable — sectors which are actively pursuing revenue from new content services while facing challenges with expanding data demand. Co-sponsored feature: CSG Systems International

  • Operators must understand the M2M management implications for OSS/BSS to make the business model work 26 September 2011

    While there is great excitement surrounding the operator opportunity presented by M2M, only those that recognise that it is a different market, partner effectively and address the OSS/BSS implications will unlock the true potential of the market, write Per Blom and Mariette Lehto. Co-sponsored feature: Ericsson

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