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Service providers seeking to meet the complete needs of their enterprise customers are faced with the twin challenge of moving into emerging markets and up the value chain by expanding their portfolio of offerings
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Operators are at a tipping point when it comes to managed services. They need to continue to transform their businesses to increase efficiency and competitiveness
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Operators originally viewed managed services as a way to reduce opex by outsourcing network operations and BSS. Now, no aspects of their business are off limits
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With the first long-term network operation contracts coming to an end, operators are deciding whether to outsource more or take functions back in-house. George Malim reports on provider and customer attitudes
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