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December
In two years Cincinnati Bell has grown into a nationwide operator with an optically switched network and a new name, Broadwing. In its home city it delivers integrated services ? local, long distance, cellular and now broadband video. CEO Richard Ellenberger talks to Alan Burkitt-Gray
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July
Europe's mobile operators plan to spend more than $150 billion for 3G spectrum: a huge investment, with no immediate return. What are the quickest routes to recouping that investment? Shahid Ahmed, Accenture-manager, Communications and High Tech industry group, explains
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Though many operators consider third generation mobile telecommunications to be primarily about the internet, there has been a refocusing of attention on the importance of voice services in the 2.5G and 3G world, writes Tristan Swain
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June
It started as a competitive ? and highly selective ? carrier in London's financial district, but Colt is now active in 32 European cities and has its own long distance network. However, the company's new focus is delivering services to its customers, new chief executive officer Peter Manning explains to Alan Burkitt-Gray
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The advent of prepaid mobile services ignited an explosion in European mobile phone penetration, but with low average revenue per customer and a high rate of churn. Operators need to exploit applications and enhance both customer loyalty and customer care, writes Frank de Brabander, prepaid industry consultant at AMS
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Sharing your third-generation mobile network could be crucial for the success of your project ? and for the whole 3G programme, write Debbie Morgan, research analyst with Analysys, and David Wilkins, principal analyst. But regulations need to be changed quickly
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April
According to Analysys, there is a good future for telecoms operators as business-to-business infrastructure providers. By Simon Sherrington, Adekunle Adebiyi, Graham Burrell and Ariel Dajes
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March
Sean Collins, head of information, communication and entertainment at KPMG, comments on the future opportunities and threats that 3G will bring to the telecommunications marketplace
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February
Telecommunications companies can take a lead role in the development of the rapidly growing application service provider business, says Nathaniel Ives of PA Consulting Group
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Deutsche Telekom's T-Mobile is one of the largest mobile operators in Europe, with wholly owned subsidiaries in the UK, Germany and Austria, and stakes in Dutch, Czech, Polish and Russian operators. A forthcoming IPO and the acquisition of VoiceStream in the US could create a rival to Vodafone. Tristan Swain interviews the CEOs, Kai-Uwe Ricke and René Obermann
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Demand for VoIP is booming in Asia, says Barnaby Page, but elsewhere the technique is presenting business challenges for operators
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January
Huge volumes of voice and other traffic are going over internet protocol networks ? but congestion is threatening call quality. How do carriers and customers keep track of quality? Freddie Talberg, managing director of Monnet, offers some answers
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Wireless internet companies are taking the same wrong turns as their landline predecessors, according to Sarabjit Singh Baveja and Vince Tobkin of Bain & Company. To succeed, they will need to recognise the true power of the medium and should not expect quick returns
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Incumbent telecommunications companies have some advantages ? such as access to customers ? when it comes to providing new products and services made possible by internet-protocol networks. But other companies ? and some newcomers ? might win markets, writes Andre Hughes, a managing partner at Accenture, formerly Andersen Consulting
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Finland's largest operator is too small to survive on its own in the rapidly changing telecommunications industry. New chief executive officer Kaj-Erik Relander tells Alan Burkitt-Gray that the company and its staff have a lot to offer any company that might take it over ? though he appears to prefer a merger of like-minded smaller operators.