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Global Telecoms Business


  • May

    Using information to improve billing and customer service 01 May 2002

    SPONSORED FEATURE: Telecommunications billing is one of the operator's most mission-critical applications. Having the capacity to store, manage, share and protect this information is fundamental to an operator's survival and their customer relationships, yet only a tiny percentage of European operators are effective in their information management. In this article Dennis Rocks, Practice Leader Communications and Media EMEA, for data storage leader EMC, urges operators to consider an information storage strategy for efficient billing and better customer service.