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Global Telecoms Business

Management issues

  • December

    Telus's new generation: Karen Radford of Telus Partner Solutions 01 December 2007

    Once just a regional carrier in Canada, Telus has transformed itself in seven years to become a national player that works with hundreds of operators worldwide. Now it is beginning the next stage: marketing innovative products and services on the world market. Alan Burkitt-Gray interviews Karen Radford, president of Telus Partner Solutions

  • Managing the changes ahead: Carl-Henric Svanberg of Ericsson 01 December 2007

    Ericsson is focussing more and more on developing its managed services and outsourcing business, CEO Carl-Henric Svanberg tells Alan Burkitt-Gray. But that's just one of his concerns, as the industry prepares for major technology changes and demand for bandwidth just keeps on growing

  • From Mumbai to global leadership. Srinath Narasimhan of VSNL 01 December 2007

    VSNL, part of the Tata industrial group, has transformed itself in five years from being the state-owned monopoly international gateway to India into a company with a global wholesale network and a developing broadband interest at home. Sonya Dutta Choudhury interviews Srinath Narasimhan, the executive who has led the change

  • Expansion and growth: Malin Frenning of TeliaSonera 01 December 2007

    Malin Frenning heads the newly unified wholesale business of TeliaSonera, and is strengthening the network to deliver services for HDTV, gaming and other services

  • Clay pipes to digital pipes. Hans Tschuden, CFO of Telekom Austria 01 December 2007

    The new CFO of Telekom Austria spent two decades in a construction materials company — but there are similarities between being CFO of a public company making clay pipes and one in fixed and mobile telecoms, Hans Tschuden tells Alan Burkitt-Gray

  • New generation assurance: revenue assurance roundtable 01 December 2007

    As the industry moves to NGNs and the services they will offer, operators need to think hard about their revenue assurance systems and how they use them. Global Telecoms Business invited some of the world's experts to discuss the issues

  • Minimising the risk of technology transformation 01 December 2007

    If your objectives are lined up, outsourcing is a great way to reduce the risk factors in transforming networks in order to reduce costs and give better performance. But you need to plan carefully and work with an experienced partner, says Andreas Herzog of Alcatel-Lucent. Co-sponsored feature: Alcatel Lucent

  • October

    Marketing in Moscow 01 October 2007

    How influential is a chief marketing officer in a telco? According to many vendors, they are key. Cynthia Gordon has been a senior marketing executive in a number of western European countries, and now she's taken over as CMO of Russia's biggest mobile operator, MTS. She tells Alan Burkitt-Gray what it's like marketing in Moscow

  • Zapping for students 01 October 2007

    A new service is rolling out to students at universities in the UK and, later, Canada, meeting one of their long-felt needs: multichannel television. Inuk, a company backed by telecoms entrepreneur Terry Matthews, is behind the project, which plans to expand into the residential market as students grow up. Alan Burkitt-Gray interviews CEO Marcus Liassides

  • Growing together 01 October 2007

    A booming Canadian economy and an increasing multinational presence make it critical for carriers to make the right connection providers. Co-sponsored feature: Telus

  • China's 3G puzzle 01 October 2007

    It's the biggest phone market in the world, yet 3G development in China has stalled as operators wait not only for licences but for a long-threatened restructuring by the government. Kim Hunter Gordon reports from Beijing

  • Transformation through partnership 01 October 2007

    With the telecommunications market changing on a daily basis, the need for next-generation networking is widely recognised. But what are the telcos doing about it? Co-sponsored feature: BT Global Telecom Markets

  • Is distance really dead? 01 October 2007

    Kevin Power follows his article in the last issue by questioning whether operators are living up to the promise of the death of distance. Mobile operators are still reluctant to reduce tariffs, but competition looms

  • August

    Integrating your service 01 August 2007

    How do you provide a service level agreement when it's hard for you and your customers to understand your complex tariffs? David Small, head of Verizon's wholesale operations in the US, has been tidying up the legacy of a series of mergers in order to guarantee operators get what they pay for

  • Challenges of rural India 01 August 2007

    Emerging markets: affordability is not an issue. Jamie Anderson interviews Gurdeep Singh, the operations director for Uttar Pradesh of Hutchison in India, about the strategies necessary to be successful in a rural community in India

  • From the canals to Shanghai 01 August 2007

    Leader interview: David Rowe of Easynet. What did Rupert Murdoch want with a telecoms operator that ran its fibres along Britain's canals? But since the deal Easynet has found itself at the heart of a huge broadband offer and able to compete for large enterprise business, says CEO David Rowe, and now it's building network to China

  • Italian separation 01 August 2007

    View from the top: There is a lack of alternative infrastructure in Italy, and Telecom Italia dominates the market. Stefano Parisi of Fastweb calls on the regulator to implement measures to encourage investment

  • Power to the people 01 August 2007

    View from the Antipodes: Paul Reynolds, the head of BT Wholesale, becomes CEO of Telecom New Zealand in September. Over the last decade, the power in communications has transferred from the supplier to the consumer, he argues, as he closes the book on more than two decades with BT

  • The way we will all work 01 August 2007

    What does it take to be a mobile worker? Nic Sale looks at the challenges that face them and how organisations can maximise the value they get from the people they empower with mobility

  • Fridge letters: GPON 01 August 2007

    Piers Ford explains one of the industry's latest combinations of letters

  • Tower of Babelgum 01 August 2007

    Telecoms operators have another challenger for their plans to earn revenue delivering video over broadband connections: Babelgum, yet another creation of alumni from Omnitel in the 1990s. New CEO Valerio Zingarelli explains how it will carve niches for passionate people

  • Back to basics on telecoms prices 01 August 2007

    How effective has competition been in the telecoms market over the past 25 years. Kevin Power looks at ways of using consumer welfare to measure competition

  • July

    At the forefront of the transformation 01 July 2007

    KPN is one of the world's two leaders in planning a complete replacement of their existing networks with a new generation network. John Quist took over directing the programme just as the Dutch incumbent gets ready for mass roll-out

  • Moving out of the chariot ruts 01 July 2007

    With its developing 21st Century Network, BT plans to get away from the restrictions set by legacy technology, which CTO Matt Beal likens to the limits that Roman chariots created for the Space Shuttle. By the end of 2007 he hopes 350,000 phone lines will be connected to the all-IP service, with a nationwide rollout due to begin months later, he tells Alan Burkitt-Gray

  • Transforming telecommunications into a customer-centric service industry 01 July 2007

    Customers deserve better that they get now from telecoms companies, says Jim Marsh of Cable & Wireless. The poor service record of the past means customers hold little faith in delivery. Providers must evolve from supplier to partner. View from the Top: Jim Marsh of Cable & Wireless

  • Fridge letters: LTE for long-term evolution 01 July 2007

    Piers Ford explains one of the industry's latest combinations of letters

  • June

    Golden growth in Russia 01 June 2007

    With mobile at saturation, the fixed market is the place to go for growth in Russia. But that's not second best, says Jean-Pierre Vandromme of Golden Telecom: demand for broadband and the expanding business market is driving growth to huge levels. Cover interview: Jean-Pierre Vandromme of Golden Telecom

  • Transformation, transition, consolidation and acquisition 01 June 2007

    After taking Global Crossing through a period of considerable transformation under its majority shareholder, John Legere is expanding its services offering to enterprises and is taking over operators with local reach. With two in the bag already, he expects more deals by the end of 2007, he tells Alan Burkitt-Gray

  • Investing in broadband in the access network 01 June 2007

    Delegates to the Global Telecoms Business conference, Investing in broadband in the access network, discussed the issues raised during the London event in a panel session moderated by Alan Burkitt-Gray

  • New generation fuel 01 June 2007

    There's a momentum building up for mobile virtual networks around the world -- but each market is different and will need developing in its own way. Michael Anderson of Telcordia explains the challenges of MVNOs and of helping the rollout of new generation networks

  • April

    A market-oriented classic 01 April 2007

    Cover interview: Kathie Morrissey of AT&T. A triple merger has almost recreated the classic AT&T in the depth and scope that the former Ma Bell used to have. But technology and the industry have moved fast, and the new group is now investing heavily to serve operators and companies in other industries in India, Saudi Arabia, Europe and other parts of the world. In charge of the wholesale operation is Kathie Morrissey, who has seen the company through the changes of the past few years and is now developing its portfolio for different sectors

  • Sprinting into the WiMax world 01 April 2007

    Leader interview: Barry West of Sprint. Sprint CTO Barry West is a WiMax evangelist. He's spending $3 billion of the company's money on rolling out a vast network for this controversial new wireless technology. Some people are still sceptical, but West believes WiMax will give universal access to the internet — and is convinced there's money to be made

  • The phone without ears 01 April 2007

    Interview: Sunir Kochhar of Disney Mobile. Want to know where your child is? In the US, parents who are customers of Disney Mobile can locate their children to within a few metres. It's one of the services that Sunir Kochhar — one of the pioneers of the wireless industry — and his colleagues at Disney have designed to make the MVNO distinctive from the Sprint network that carries it. But there are no Mickey Mouse ears, he tells Alan Burkitt-Gray

  • Convergence and heritage 01 April 2007

    Vendor interview: John Giere of Alcatel-Lucent. The Alcatel and Lucent merger was finalised at the end of 2006 and now the combined company is bringing together product lines and is planning its future strategy. At the heart of the process is chief marketing officer John Giere

  • Vodafone's expensive road to India 01 April 2007

    Indian mobile business: Arun Sarin is spending over $18 billion of Vodafone's money on buying a slice of the world's fastest growing mobile telecoms market. Overall penetration is still low and capix is rising to cope with huge expected growth. Sonya Dutta Choudhury reports from Mumbai on the background to the move

  • Planning for uncertainty 01 April 2007

    Emerging markets: Brazil. The Brazilian telecom sector is considering a range of possible investments for the future, but it faces major uncertainties: including the price of new technology, competition, the market acceptance of new services and regulation, as well as the general economic climate. Bill Ralston and Octavio Sampaio consider how telecom strategies should take into account these uncertainties

  • FTTH taking flight — at last 01 April 2007

    Fibre to the home projects are being rolled out around the world, though until now Europe has been lagging. Hartwig Tauber, president of the FTTH Council Europe, says that Europe's incumbent operators at last preparing to make large investment in deep fibre build-outs

  • Fierce competition for wireless 01 April 2007

    WiMax economics: amid growing competition from DSL and cellular services, opportunities for WiMax will be few and far between, says Alastair Brydon of Analysys

  • TeleManagement Forum: Drive into new areas 01 April 2007

    The new president of the TeleManagement Forum, Martin Creaner, wants to expand the scope of the organisation — just as operators are themselves moving into new services. There's a management challenge in those services, he says, that the TM Forum can help sort out

  • The third cornerstone: how to make it happen 01 April 2007

    Co-sponsored feature: Ericsson. Over the past year Ericsson has explained in articles in Global Telecoms Business the company's approach to managing telecoms networks at maximum operational efficiency. Now Anders Sjöman goes into the details of how the company can make it happen

  • Managing the convergence 01 April 2007

    The OSS/BSS industry could help bring together a new converged telecom-media-internet environment. While each sub-sector has its own talents and corporate cultures, the OSS/BSS business knows how to manage complex and often overlapping technologies. By Ian Scales

  • Commoditised handsets are good news for operators 01 April 2007

    There are opportunities for operators as handsets become commoditised. They need to re-think their strategies to capture and make the most of these opportunities, write Manuel Ho and Charlie Stott of Wolff Olins. But brand differentiation and strong emotional bonds can only be built on a platform of trust, and operators need to improve their customer service standards

  • Facing the challenge of content 01 April 2007

    Telcos that insist on entering the content market must recognise their limits, says Sue Norris. Grappling with such challenges is beginning to oppress major operators, while horrifying smaller competitors that may be expected to provide similar services despite having a budget and skills base that's the fraction the size

  • New generation of OSS systems to assure quality-of-experience of triple play IMS Services 01 April 2007

    Co-sponsored feature: Nexus. Assuring high service quality in triple play IMS networks is becoming exponentially more difficult than in traditional SS7 circuit switched networks. Why? Far more complex technologies, many more different interfaces, higher magnitudes of transaction message volumes, more potential points of error, less transparency in root cause analysis. So? The requirements for an appropriate new generation OSS system for monitoring and diagnosis purposes just became substantially more challenging. By Thomas Sutter, CEO of Nexus

  • Best kept secret aims for global growth 01 April 2007

    Co-sponsored feature: Sitronics Telecom Solutions. Following a share flotation earlier this year that raised $350 million, Sitronics JSC and its telecommunication part, Sitronics Telecom Solutions, is planning to expand from its eastern European home market to deliver BSS/OSS, outsourced solutions and Network products to operators throughout the world. It's already won significant clients in Asia and has aggressive plans for future growths including potential acquisitions

  • Threats and opportunities for traditional players 01 April 2007

    Only a few years after the collapse of the internet and telecommunications bubbles, a new generation of the internet is transforming the rules of the game for many sectors of the economy including notably, and ironically, the dynamics of its telecommunications and IT 'parents', say Jürgen Morath and Martyn Rötter

  • The challenges of next-generation service delivery 01 April 2007

    Co-sponsored feature: EMC. The biggest challenge for service providers is maintaining the highest levels of service availability and real-time, accurate analysis of root cause faults and business impact. EMC Smarts provides deep integration across the different domains — networks, storage, servers, and applications — to discover and model these domains in real-time, pinpoint root causes automatically and ensure service excellence.

  • Delivering the complex ICT solutions 01 April 2007

    Co-sponsored feature: Nexagent. If you want to be a winning systems integrator, or an outsourcer, or a solution integrator, you have to work multiple solutions across multiple domains. You sell a project to a large enterprise client, and then you have to build it and make a profit: it's a complex process, and Nexagent can help

  • Fridge letters: PBT or provider backbone technology 01 April 2007

    Piers Ford explains one of the industry's latest combinations of letters

  • March

    Huawei's multi-play solution 01 March 2007

    Co-sponsored feature: Huawei. Huawei solutions let you lead in the marketplace through efficiently delivering revenue-generating multi-play services over an all-IP architecture



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