WhatsApp messaging service hit by global outage

James Pearce
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OTT messaging provider WhatsApp has apologies for outage that impacted users in Asia, America, and the US

Global messaging service WhatsApp has been hit by a major outage affecting users across the globe.

The Facebook-owned over-the-top messaging provider has apologised to its one billion-plus user base after its services went down for more than two hours last night.

The problems began from around 9pm (GMT) on 3 May with users in Asia, Europe and America unable to connect to the service.

WhatsApp confirmed the outage in a statement, but refused to share details behind its causes. A spokesperson said: “Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours. We have now fixed the issue and apologize for the inconvenience.”

Website DownDetector, which aggregates services across providers and services based on customer reporting, said 46% of reports were based on connection issues. 35% of recent reports were linked to issues receiving messages.

At the pak of the issues, DownDetector received more than 29,000 reports of people experiencing problems with WhatsApp in the UK alone.