Telenet goes to Netcracker for digital transformation

James Pearce
Published on:

Belgian cable company in deal following acquisition of Base mobile business

Telenet has selected Netcracker to initiate a digital transformation that will see it leverage its cable and wireless assets to deliver new services to its customer base.

Telenet, which is the largest cable broadband service provider in Belgium, provides a range of digital television, fixed and mobile services to two million residential and business customers across Belgium and Luxembourg.

The digital transformation plan, announced at TM Forum Live in Nice, will see Netcracker help it to integrate its recent acquisition of Base’s 3 million wireless subscribers to create seamless, innovative multiplay offerings; deliver a simplified and consistent omnichannel experience; and significantly enhance flexibility and time-to-market for new products.

It will bring together and centralise Telenet and Base’s IT into one system, while replacing and consolidating several legacy BSS into a unified, end-to-end platform. It also aims to reduce overall business support processes cost of ownership, for IT and operations.

"With our comprehensive, converged infrastructure and cutting-edge network, our customers expect the most digitalized offerings and an outstanding customer experience delivered consistently and in a personalized manner. This is the focus of this program," said Sam Lloyd, CIO at Telenet.

"We have chosen Netcracker as a strategic partner due to its innovative offerings and its outstanding track record in delivering large-scale digital transformation programs on time and on budget."

As part of the digital transformation programme, Netcracker will provide Telenet with its full suite of CRM offerings, as well as a number of its billing products with embedded analytics.

"As a proven partner to Telenet on the OSS side and having delivered the operational transformation, we understand the unique requirements of its business and its customers," said Roni Levy, general manager of EMEA at Netcracker.

"By expanding this partnership to the customer and revenue management domain, we are excited to be part of Telenet's journey to become a next-generation digital service provider."