BT creates new CIO team for enterprise customers

James Pearce
Published on:

CIO group in BT to work with opposite numbers in enterprise and public sector

BT has created a new team of chief information officers to liaise directly with the CIOs of the British telco’s range of corporate and public sector customers.

The new team will be tasked with acting as “the voice of the customer within BT”, ensuring the right solutions are developed to meet the need of BT’s customers.

Philip Baulch, CIO of BT’s major corporate and public sector division, who will head the team, said: “With the decentralisation of IT spending and ownership, the new roles will focus on specific public sector verticals, as well as major corporate customers, to ensure that our customers continue to view BT as a trusted advisor and technology partner. This new approach is already bearing fruit, with significant positive feedback from our customers over the past few months.”

The new team also consists of a number of CIO industry leads who will focus on delivering the IT and networking requirements of customers from specific sectors, including central government, defence, and corporates, as well as those based within the English regions and devolved nations.

BT said it will also add a chief technology officer and chief operations officer to the new division to offer support on complex deals. Overall, there will be six new positions focusing on individual geographic areas within the UK, covering Scotland; Northern Ireland; Wales & the South West; London and the South East; the Midlands; and the North of England.

Baulch said: “We have a wealth of technical expertise within BT, developed over years of working with customers across all industries. We are seeing these industries impacted by huge changes political, economic, and technological. So we have transformed our own structure to meet these changing needs.”