Avaya has announced the launch of ACS Select, its cloud solutions delivery platform hosted within BT’s wholesale network.
The offering enables mid-market companies with legacy and multi-vendor solutions to create personalised cloud experiences that typically only larger enterprises have access to.
Ioan MacRae, UK managing director at Avaya, said: “The introduction of ACS Select reflects the strategic importance we place on our alliance and partner ecosystem. We have a long and successful relationship with BT Wholesale, and with them we are helping both partners and customers understand the importance of how services integrate for a successful cloud migration, especially from a resilience, security and regulatory compliance standpoint.
Available through BT Wholesale channel partners, they will now be able to personalise their customer experience across voice, video, messaging and customer contact applications, all through a single unified platform.
The offering combines BT’s high-performance Ethernet network and Avaya’s existing IP Office Cloud and Avaya Contact Centre Select solutions.
“ACS Select is not a mass-market, one size fits all offering that restricts performance capabilities or lumbers companies with functionality that is of no use to them. Our reseller partners can offer it as a bespoke solution to fit to their mid-sized customers’ existing systems and applications, along with the economies of scale and speed to market enabled by the combined reach and market share of two of the most trusted brands in communications,” added MacRae.
Additional functionality includes carrier grade resilience ‘out-of-the-box’, and business continuity options to improve and tailor the customer experience. It also includes managed service options to support channel partners’ go-to-market strategies, including a managed network which extends the SLA out to the customer site.
The platform also boasts, intelligent call recording a must have in order to meet compliance surrounding the upcoming Markets in Financial Instruments Directive (MIFID) and GDPR regulations. As well as the secure Payments ensures compliance with Payment Card Industry Data Security Standard (PCI-DSS).
Overall the new product will remove the need for large, up-front capital investments and upgrades. It also has a ‘pay-as-you-grow’ model available enabling businesses to remain agile and flexible to customer demands.
Commenting on the news Simon Orme, director of sales at BT Wholesale, said: “We have gained a tremendous amount of insight from customers over the years when selling Avaya Cloud Solutions. Building on that strong foundation, Avaya and BT Wholesale have designed ACS Select to solve the issues which we know companies are facing when it comes to configuring a solution that will deliver a consistent end-to-end service. For example, there are lots of companies running a cloud communications environment across multiple sites, with some at completely different stages in their cloud migration journey than others. The scalable and highly customisable nature of the platform meets the needs of very fast-moving and ever-changing organisations, who want their employees to experience an identical level of service across every site.”